Return & Refund Policy
1. Return Eligibility
We support returns and exchanges within 30 days from the date of package delivery. All returned clothing items must be unused, unwashed, undamaged, and kept with original tags, labels and packaging. Clearance items are final sale and cannot be returned or exchanged.
2. Return Application Process
To apply for a return or refund, please contact our customer service team via email or store message center, and provide your order number and return reason. We will reply and approve valid return applications within 1–2 business days, and send detailed return instructions.
3. Refund Rules
Once we receive and inspect your returned items, we will process your refund within 3–5 business days. The refund will be returned to your original payment account. Shipping fees for returns are borne by customers unless the return is caused by our errors (wrong item, size error, quality defect).
4. Defective & Wrong Items
If you receive defective, damaged or incorrect clothing items, please contact us within 48 hours after receiving the package and provide photos or videos as proof. We will offer free return, exchange or full refund services, and bear the return shipping cost.
5. Partial Refund
For orders with multiple items, you can apply for a partial return and refund for individual qualified products. The refund amount will be calculated according to the unit price of the returned item.