FAQ
1. How to choose the right clothing size?
We provide detailed size charts for all clothing items on the product page, including bust, waist, length, shoulder width and other data. We recommend you measure your usual suitable clothing and compare with our size data to choose the best size. For loose and oversized styles, you can refer to the product description for matching suggestions.
2. How can I track my order?
After your order is shipped, we will send a tracking number and tracking link to your reserved email. You can enter the tracking number on our website or the official logistics platform to check the real-time delivery status of your package.
3. What should I do if I receive damaged or wrong items?
Please take clear photos or videos of the damaged/wrong items and the outer package within 48 hours after receiving the goods, then contact our customer service. We will verify the situation as soon as possible and provide free return, exchange or full refund solutions.
4. Can I modify or cancel my order?
You can apply for order modification or cancellation for free before the order is processed and shipped. Once the order is shipped, modification or cancellation is not supported, and you can apply for return after receiving the package.
5. Why is there a color difference in the clothes?
Product pictures are taken in professional light and corrected in color. Slight color difference may be caused by different mobile phone/computer screen resolution, light and shooting angle, which is a normal phenomenon and does not affect the use and quality of the product.
6. How long will the refund take?
After we receive and confirm your returned items, the refund will be processed within 3–5 working days. The specific arrival time depends on the processing speed of your payment platform and bank.